We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK. The ODA Code of Practice is binding on members of the Association.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies. The ODA monitors enquiry and complaint levels and the issues complained about. It can intervene if it sees worrying trends or serious matters of concern.
Further information about ODA can be found here. A link to our customer service arrangements is provided here.
For any complaints and enquiries you may contact us here
. If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at http://ec.europa.eu/odr
. Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.
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